If you are not completely satisfied with your purchase, please return the item or items to us in their original condition, complete with labels, within 14 days of receipt. You are absolutely not allowed to use the shoe box as postal package when returning shoes. Following satisfactory inspection of your returned items we will issue a refund for the goods on receipt. Shipping costs will not be refunded, and if you simply don't accept or pick up your delivery and it gets shipped back to us, we will deduct this cost from the refund. The refund will be done within 30 days. If you would like a new product it is important you email us so we can put it aside and reserve it for you.
Send your return to:
Stora Nygatan 27a
21137 Malmö, Sweden
If you have any questions, don't hesitate to contact us at:
We will help you with any questions you may have. To claim a product please contact us at firstname.lastname@example.org. If possible we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return shipping costs will be sent to you, or we will refund you for the product and the return shipping costs.
Damaged or faulty products must be reported to us within 24 hours after receiving the product.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.