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Terms & Conditions

Terms & Conditions


YOU HAVE THE RIGHT TO RETURN GOODS BOUGHT 14 DAYS AFTER YOU RECEIVE IT. YOU CAN GET FULL REFUND OR EXCHANGE IT FOR SOMETHING ELSE. SHIPPING COSTS WILL NOT BE REFUNDED.

Here you will find all information you need but if you have more questions don't hesitate to contact us at info@meadowweb.com. Our intention is to give you an answer within 24 hours. We ship all international orders with FedEx and all Swedish orders with Postnord. Orders are shipped weekdays within 24 hours. Exceptional cases can appear and will in that case be informed via mail.

Ordering at Meadow is very easy. Just choose the product and size you would like to purchase and click buy. When you are done shopping simply go to the shopping cart. In the shopping cart you can make changes on your orders. If you are satisfied fill in your shipping information and payment- and delivery method. After the order has been handled by us you will receive an order confirmation with the products you order along with your address information. If you would like to make changes on your order after receiving the confirmation please email us.

You are always welcome to visit our store in Malmö. Everything that is in the web store, we have in the store in Malmö.
This is the address:

Meadow
Södra Förstadsgatan 22
21143 Malmö
Sweden

Opening hours:
Monday - Friday: 12.00 - 18.00
Saturday: 12.00 - 16.00


Shipment


We use FedEx when shipping to international customers. The delivery time is from 2 - 6 days, and on very few occasions it might take longer. Note that Fedex orders are fully insured by FedEx. After we've packed your order you will get a tracking number so you can see where your package is.

International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us, please check with your local customs office for your local rules and regulations.

You can also choose "Pick up in store". We will pack your goods and you can simply come to the store in Malmö and pick it up when you can. Don't forget a photo-ID when you pick it up. Orders that are not picked up within 7 days will automatically be cancelled and refunded.


Shipping costs


USA, Canada – 200 SEK
Sweden – 100 SEK (Free shipping on orders over 1000 SEK)
Denmark, Norway, Finland – 100 SEK
Other EU countries and the UK – 150 SEK
Rest of the world – 300 SEK

Payments

1. Credit card payment

We accept most major credit or debit cards, including Visa, Mastercard, Maestro, Amex and so on. All payments are made in a highly secure environment for mutual protection against fraud.

2. Paypal

We accept payments via PayPal. PayPal is a safe and fast way to transfer money. You need an account on PayPal to do the transfer. When you have clicked "confirm" in the shopping cart you will automatically be linked to PayPal's website, where you do the money transfer. You will get a receipt as soon as the transfer is done. There are no extra fees when paying with PayPal.

3. Klarna

Klarna is a leading global payment service that offers smarter more flexible payment solutions to over 90 million active customers and more than 250 000 stores in 17 countries.

Returns inside EU

You are within your rights to return an item within 14 days upon receiving it for full refund of the item. Return shipping costs are covered by the customer. Shipping costs will not be refunded, and if you simply don't accept or pick up your delivery and it gets shipped back to us, we will deduct this cost from the refund. You are absolutely not allowed to use the shoe box as postal package when returning shoes. Following satisfactory inspection of your returned items we will issue a refund for the item on receipt. The refund will be done within 30 days. If you would like a new product it is important you email us so we can put it aside and reserve it for you.

Note: Leather shoes with creases/wrinkles due to wearing will not be refunded.

Returns outside EU

You are within your rights to return an item within 14 days upon receiving it for full refund of the item. Return shipping costs are covered by the customer. Shipping costs will not be refunded, and if you simply don't accept or pick up your delivery and it gets shipped back to us, we will deduct this cost from the refund. Returned items must be declared as "returned goods" in the customs section of the return shipping label. Returned items that are not properly declared may incur additional fees. These fees will be deducted from the refund. You are absolutely not allowed to use the shoe box as postal package when returning shoes (we know, it's obvious, but it has happened). Following satisfactory inspection of your returned items we will issue a refund for the item on receipt. The refund will be done within 30 days. If you would like a new product it is important you email us so we can put it aside and reserve it for you. 

Note: Leather shoes with creases/wrinkles due to wearing will not be refunded.


Send your return to:

Meadow
Södra Förstadsgatan 22 
211 43 Malmö
Sweden

If you have any questions, don't hesitate to contact us at info@meadowweb.com. We will help you with any questions you may have!

To claim a product please contact us at info@meadowweb.com. If possible we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return shipping costs will be sent to you, or we will refund you for the product and the return shipping costs.

Damaged or faulty products must be reported to us within 24 hours after receiving the product.